"Funny thing about technical errors, is that you can usually figure out exactly what caused the problem fix everything up as good as new. I wish the same were true for human errors; wouldn't it be great for when we really screw up we can figure out exactly what made us act like a jackass in the first place and repair the damage, of course we would all be better off if we can avoid making stupid choices in the first place, take a minute think about the collateral damage we are causing in somebody else’s life. As it is all we have is 'I'm sorry' "
~Ned Banks
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